- Highly resourceful and performance-driven professional with more than five years of experience leading all aspects of project management to realize organizational success and business growth.
- Proven record of excellence identifying and executing continuous process improvements and strategic initiatives to increase efficiency, streamline operations, and minimize overall expenses.
- Adept at hiring, building, coaching, and empowering teams, conducting ongoing performance evaluations, and employing the right action plans to attain service delivery metrics.
- Skilled in addressing and resolving complex problems or issues promptly, leading to a significant boost in customer satisfaction and loyalty.
- Capable of prioritizing and managing multiple assignments or projects within strict deadlines.
- Elite communicator distinctively committed to establishing and maintaining strong business relationships for continuous growth.
Alyssa
Smith
PROJECT MANAGEMENT PROFESSIONAL
About Me
Areas of Expertise
Strategic Planning & Execution
Project Governance & Control
Business Process Management
Digital Marketing Campaigns
Website Development
Search Engine Optimization
Agile & Scrum Methodologies
Quality Assurance & Compliance
Operational Excellence
Stakeholder Engagement
Performance Optimization
Cross-functional Collaboration
Team Building & Leadership
Issues & Problem Resolution
Software / Technical Skills
Asana
Google Analytics
Google Drive
Google Docs
Google Voice
Sendible
Active Campaign
Mail Chimp
Slack
Awards & Recognitions
Upper Midwest Emmy
2013
Edward R Murrow Award
Professional Experience
2017 - Present
Omaha Media Group
Omaha, NE
Business Manager
2018 - Present
Build and maintain strong, long-term business relationships with all stakeholders, while managing and completing projects according to defined requirements and within timelines. Facilitate all internal/external team members with complex problem resolution. Effectively communicate project changes to the appropriate internal and external stakeholders. Employ effective decision-making skills in a high-paced environment.
- Steered the successful development and execution of first seven-figure project (healthcare employment application) within two year.
- Conducted detailed audits of current processes, business systems, and workflows to identify opportunities for faster turnaround on website projects.
- Credited with creating milestone documents for each project, assigning weekly tasks to internal employees, and defining clients’ expectations.
- Utilized project management software, including Asana for staff workload management and deadlines.
Project Manager
2017 - 2018
Steered all aspects of project and quality management for continuous growth, Collaborated with internal digital marketing, website and mobile app developers and SEO team members to ensure on-time completion of all deliverables. Performed quality assurance audits and testing of each project from the initial phase through launch, and post-completion. Led, coached, and empowered team members throughout the project lifecycle.
- Designed and developed digital marketing procedures and training materials for all staff.
- Optimized and streamlined digital marketing processes, as well as established employee expectations and reduced content errors.
2016 - 2017
NBC - WOWT
Omaha, NE
Assignment Editor
Selected, developed, and planned reporting assignments, including breaking news, coaching, and scheduling. Make breaking news decisions in a high-paced environment, while communicating and redirecting staff members as needed.
- Organized and managed the schedule for a team of 50 consisting of photographers, reporters, and other staff members.
- Served as the point of contact for all community members involved in confirming information or news stories.
2014 - 2016
CBS - KMTV
News Producer
2012 - 2014
CBS - KELO
Morning Show Producer
Educational Background
University of South Dakota
Vermillion, SD
Bachelor of Arts (B.A.) in Contemporary Media & Journalism
Coursera
Google Project Management Certificate
